MACARIUS / CUSTOMER INFORMATION

Licensing, cancellations & refunds

Free download, separately paid licence

The Retail download from Microsoft Store is free and includes a 30-day trial for eligible devices. Continued use requires a paid licence. Registered Retail shops can open Subscription & billing in the till to choose a monthly or annual plan and authorise secure UK Direct Debit. The customer enters bank details on the secure payment authorisation page; Macarius does not store full bank details.

Know the terms before paying

Retail Essential costs £11.99 monthly or £119.92 annually. Retail Business costs £19.99 monthly or £199.92 annually. Each covers one standalone Windows till. Prices shown are final GBP customer prices. Connected is planned at £31.99 monthly or £319.92 annually and is not available to buy. Before authorising Direct Debit, review your selected plan, recurring total, frequency and first collection date. The first collection is scheduled after your saved trial or current paid period, subject to available banking dates. No software trial restarts when you subscribe. our payment processor sends the applicable mandate and payment notifications. Optional hardware and third-party services can carry separate costs. Do not assume that a free Store download includes a free ongoing licence.

Refund requests, cancellations and complaints

Contact sales@macarius.co.uk or +44 161 566 1760 with your shop name, licence/invoice reference and the issue. Do not send card details. The company’s published support aim is a response within 1–2 business days. Monthly and annual subscriptions renew at the agreed frequency until cancelled. Cancel future collections from Subscription & billing or contact Macarius before the next collection is submitted. A payment already submitted may still complete. Cancellation does not automatically refund previous payments; paid software access continues through the saved licence expiry. Ask Macarius about any refund or disputed payment. A failed or reversed collection does not count as paid access. Internet access is needed for licence checks; confirmed payments normally enable or extend the registered till remotely. These subscriptions are intended for business use. Your statutory rights are unaffected.

Company policies and physical goods

Our company publishes website trading terms and a physical-goods returns policy. Those describe grocery and physical-product purchases, return postage and delivery-based return periods. They are not a promise of identical digital-software licence terms.

No activation code

Register your shop and request a licence. Macarius enables approved access remotely after payment confirmation. Licensing checks require internet access; updating or reinstalling does not restart an existing trial.